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Physician-led Joint Support
Find answers about choosing, wearing, sizing, and caring for your support.

FREQUENTLY ASKED QUESTIONS

Choosing & Using Your Support

Start by choosing the body part you want to support, then review the product description to understand the level and type of support each product provides. Different products are developed for different activities and levels of stability. If you have a diagnosed injury or are unsure which type of support is appropriate, speak with a healthcare professional.

Many of our supports are developed to be worn during walking, exercise, sports, or everyday activities. The appropriate product depends on the activity and the amount of support you need. Always make sure the brace fits securely without restricting circulation or normal movement unnecessarily.

There is no single wear time that is right for everyone. Some people use a support only during activity, while others may wear one for longer periods depending on their needs. Follow the instructions for your specific product and any recommendations provided by your healthcare professional.

It depends on the type of brace and why you are using it. Some supports may be appropriate for nighttime use, while others are primarily developed for activity during the day. Check the instructions for your specific product. If a healthcare professional has recommended nighttime bracing, follow their guidance.

No. A brace is developed to provide support, stability, compression, or help limit certain movements depending on the product. It does not replace an appropriate medical evaluation or address every possible cause of pain or injury.

Seek medical evaluation if you have severe or worsening pain, major swelling, deformity, inability to bear weight or use the limb normally, persistent numbness or weakness, significant trauma, fever, or symptoms that are not improving. A brace should not delay evaluation of a potentially serious injury.

Fit & Sizing

A brace should generally feel snug and secure without causing pain, numbness, tingling, skin discoloration, or a feeling that circulation is being restricted. If you develop any of those symptoms, loosen or remove the brace.

Use the sizing chart on the individual product page and measure the exact area shown in the instructions before ordering. Do not assume your normal clothing size will be the same as your brace size. Sizing methods can vary between products.

Follow the recommendation on that product's individual sizing chart. Because compression and support levels differ between products, the best choice may vary by brace. If you are still unsure, contact us and we can help you interpret the sizing guide.

Some supports can be worn over thin clothing, while others work best directly against the skin. If wearing the brace over clothing, choose a thin, smooth layer that does not bunch underneath the support and make sure the brace still fits securely.

Your brace may be too tight if you experience increasing pain, numbness, tingling, discoloration, unusual swelling below the brace, or excessive pressure. A brace should provide support without compromising comfort or circulation.

Care & Materials

Care instructions vary by product. For many orthopedic supports, gentle hand washing with mild detergent and air drying helps protect the fabric, elastic, straps, and hook-and-loop components. Do not automatically machine wash or machine dry unless the individual product instructions specifically allow it.

Materials vary by product because different supports require different combinations of compression, flexibility, breathability, and stability. The materials for each product are listed on its individual product page.

Material composition varies by product. If you have a known latex, neoprene, or other material sensitivity, review the materials listed for the individual product before use. If you are unsure, contact us before purchasing.

Product lifespan depends on how frequently it is worn, the intensity of activity, how it is washed, and how much stress is placed on the fabric and straps. Replace the product if the material becomes significantly stretched, damaged, or no longer provides the intended fit and support.

Orders, Returns & Help

Please review our Return & Refund Policy for eligibility and instructions.

Orders are processed according to our current shipping schedule. Delivery time depends on the shipping method and destination selected at checkout.

Use the contact form below or reach out through our customer support information. For questions about a specific product, include the product name and size so we can assist you more efficiently.

Zikky's Health Solutions is a physician-led orthopedic support brand founded by Zikky Kanu, M.D., a board-certified radiologist specializing in musculoskeletal imaging with prior training in orthopedic surgery. The brand combines medical education with thoughtfully developed support products built around common musculoskeletal needs.

Contact Product Support

For product, sizing and order questions. Please do not send private medical or identity information. This form is not monitored for emergencies.