Last updated: October 21, 2026
For purchases made directly through drzikky.com, contact us within 30 days after delivery to request a discretionary return. This policy applies only to purchases made directly through our Shopify website.
For a change-of-mind return, products must be unused, unworn, clean, and in their original condition with all included components. Original packaging is preferred; please contact us if it is unavailable. Because braces contact the skin, used or soiled items may not qualify for change-of-mind returns. This restriction does not limit remedies required by law for defective, damaged, misdescribed, or incorrect goods.
Size exchanges are available within 30 days after delivery only for unused, unworn braces in original condition, subject to availability. We do not accept worn braces for discretionary size exchanges. Contact us before sending an item back. Whether return postage is complimentary will be confirmed in your return authorization; no free-shipping promise is made here. Defective or incorrect products are handled separately under applicable law.
Contact us as soon as reasonably possible if an order arrives damaged, defective, or incorrect. Photos may help us resolve the issue. We will provide an appropriate replacement, exchange, refund, or other remedy consistent with applicable law. A suggested 72-hour reporting period helps us investigate shipping damage but does not extinguish legal rights.
Email support@drzikky.com with your order number and a description of the issue. We generally respond within two business days. If a return is approved, we will provide instructions and tell you whether a prepaid label is provided and whether any shipping cost is deducted. Do not send an item before receiving return instructions.
Once an eligible return is received and inspected, we aim to initiate approved refunds to the original payment method within five business days. Payment providers may require additional time to post the credit. Required statutory refunds will be issued within the applicable legal timeframe.
Items clearly marked “Final Sale” before purchase and gift cards may be excluded from discretionary returns, subject to applicable law. Statutory remedies for faulty or misdescribed goods remain available.
Pay using an accepted payment method at checkout. For itemized-receipt assistance, email support@drzikky.com with your order number. Keep the receipt if you seek reimbursement. Eligibility and reimbursement depend on your plan. Approved refunds are issued to the original checkout payment method in accordance with this policy. If you have requested or received HSA/FSA reimbursement for a returned or refunded item, contact your plan administrator for instructions on correcting the claim or returning any reimbursement. We do not submit or adjust reimbursement claims on your behalf.
We currently accept and ship orders only within the United States.
OKZ Health and Medical Services, LLC, Dr. Zikky’s Health Solutions; support@drzikky.com; (214) 810-5644; 900 S. Preston Rd, Suite 50 — MB 151, Prosper, TX 75078.
