Last updated: October 21, 2026
These Terms govern purchases from drzikky.com and use of our website. The store is operated by OKZ Health and Medical Services, LLC, doing business as Dr. Zikky’s Health Solutions (the “Company,” “we,” “us”). Our storefront is powered by Shopify. By using the website or placing an order, you agree to these Terms, subject to applicable law. Please also review our Privacy Policy, Shipping Policy, and Returns & Refunds Policy at the links provided below. If you disagree, do not use the website.
Purchases must be made by persons legally able to enter a contract, or by a parent or legal guardian. You agree to provide accurate checkout information and protect your account credentials. Contact us promptly if you suspect unauthorized account activity. We may restrict access for suspected fraud or unlawful use, subject to applicable law.
We endeavor to describe our products accurately, including size, materials, intended uses, and precautions. Actual colors may vary by display. Product availability, design, and pricing may change prospectively. Descriptions do not override instructions or warnings supplied with the product. We will honor applicable consumer rights if a product is defective, misdescribed, or not as promised.
Placing an order is an offer to purchase. We may accept it by sending an acceptance or shipping confirmation. We may decline or cancel orders for legitimate reasons, including inventory errors, suspected fraud, or shipping restrictions, and will refund payments collected for canceled items. Contact us promptly to request cancellation; fulfillment may begin before we can act. Your statutory cancellation and refund rights remain unaffected.
Prices are in U.S. dollars. Applicable taxes and shipping charges will be disclosed during checkout before you submit your order. We use third-party payment processors. Pay using one of the accepted payment methods shown at checkout. HSA/FSA reimbursement information is not a promise of product eligibility, reimbursement, or direct HSA/FSA card acceptance. Confirm requirements with your plan administrator before purchase. For itemized-receipt assistance, email support@drzikky.com with your order number.
We currently ship to eligible addresses within the United States only, as described in our Shipping Policy. Delivery dates are estimates unless we expressly promise a particular date. We will comply with applicable laws concerning shipping delays, notices, cancellation, and refunds. Please contact us about missing, damaged, or misdelivered packages so we can investigate and provide any remedy required by law. Delivery to a carrier does not waive rights that applicable law gives you.
Our Returns & Refunds Policy explains the eligibility window, authorization process, and shipping charges. For hygiene reasons, ordinary change-of-mind returns and size exchanges are limited to unused and unworn braces meeting that policy’s conditions. This restriction does not limit remedies required by law for defective, damaged, incorrect, or misdescribed products. Any advertised exchange or return promise will be honored according to its disclosed terms.
Our braces and supports are medical devices or related support products as identified in their labeling. Product selection and use should follow the instructions, sizing guidance, warnings, and intended use supplied with each product. A brace may not be appropriate for every person or injury. Stop use and seek medical guidance if the product causes worsening pain, numbness, impaired circulation, skin injury, or other concerning symptoms. Do not delay needed medical evaluation because of information on our website. For a medical emergency, call 911. Contact us at support@drzikky.com to report a suspected product defect or adverse event. Nothing in these Terms limits our mandatory safety-reporting or recall obligations.
Articles, videos, illustrations, and other health or medical educational content on the website are general information, not personalized diagnosis, treatment, or medical advice. Viewing content, purchasing a brace, or communicating through general website channels does not by itself establish a clinician–patient relationship with Dr. Zikky or the Company. Consult a qualified healthcare professional for individualized recommendations. Do not submit sensitive medical records or emergency requests through public comments or general contact forms.
Please also read our Product & Medical Disclaimer for product-information guidance, safe use, educational content, and AI-generated or stock imagery. It supplements the medical-device and educational-content provisions of these Terms and does not limit applicable consumer rights.
Our website content, branding, photography, illustrations, and educational materials are owned by us or licensed to us and protected by applicable law. You may view and use them for personal, noncommercial purposes. Do not reproduce, distribute, or commercially exploit them without permission, except where law permits. Third-party trademarks remain the property of their owners.
Shopify provides the ecommerce technology supporting this store, but purchases are made from the Company, not Shopify. External links, payment providers, and optional third-party tools may have separate terms and privacy notices. We do not control independent third-party websites. Nothing here waives rights arising from our own conduct or obligations.
Personal information is handled as explained in our Privacy Policy, including relevant Shopify processing. The policy must accurately reflect the tracking, advertising pixels, consent controls, and customer-information practices actually enabled on this store. Do not assume advertising trackers are disabled until verified.
If you submit a product review, testimonial, suggestion, or other content, you confirm that it is truthful, lawful, and that you have rights to share it. You grant us a nonexclusive, worldwide, royalty-free license to display, reproduce, and adapt that submission for website and promotional use, subject to applicable privacy, publicity, and advertising laws. We may moderate unlawful or inappropriate content. We will not materially misrepresent your review or conceal material incentives or connections in violation of advertising law.
You may not misuse the website, interfere with security, impersonate others, introduce malware, scrape protected information in violation of applicable law, or use the website for fraud or unlawful conduct. Reasonable automated access restrictions may be enforced, subject to applicable law.
We may restrict automated agents and bots that burden, disrupt, or circumvent protections on the website. Any permitted automated access must comply with applicable technical restrictions and law. We may suspend abusive automated traffic.
We may correct genuine typographical, technical, or inventory errors. If a material correction affects an accepted order, we will contact you and offer the options and remedies required by applicable law. We will not impose additional charges without your authorization.
We provide any express warranties stated on a product page, package, or accompanying documentation. Website access is provided on an as-available basis. To the extent permitted by law, we disclaim implied warranties not otherwise required by law, but no disclaimer limits rights that cannot legally be waived or contradicts an applicable express warranty. Nothing in these Terms excludes remedies for defective products where prohibited by law.
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential losses arising from website interruption or other matters where such exclusions are legally permitted. This provision does not exclude or limit liability for personal injury, defective products, fraud, gross negligence, willful misconduct, or any other liability or remedy that applicable law does not permit us to exclude. Any enforceable limitation is subject to applicable consumer protection law.
To the extent permitted by law, you agree to indemnify the Company against third-party claims and reasonable costs resulting directly from your unlawful conduct, infringement of another person’s rights, or material breach of these Terms. This provision does not require you to indemnify us for our own negligence, product defects, or unlawful conduct.
We may restrict or end access to the website for misuse or unlawful conduct. Termination does not eliminate rights or obligations arising from accepted orders, accrued payments, returns, warranties, or non-waivable consumer protections.
If a provision is held unenforceable, the remainder of these Terms remains effective to the extent legally permissible.
These Terms, together with the policies incorporated by reference and any applicable product-specific or promotional terms, constitute the agreement for website use and purchases. Failure to enforce a provision is not a waiver of future enforcement. Nothing overrides mandatory consumer rights.
You may not transfer an account or contractual rights without our consent except as permitted by law. We may assign these Terms as part of a lawful business transfer, subject to applicable privacy and consumer protection obligations.
Texas law governs these Terms to the extent legally permissible, without depriving consumers of mandatory protections applicable in their home jurisdiction. Disputes may be brought in courts with lawful jurisdiction and venue. These Terms do not require arbitration and do not waive a right to bring a class action.
We may update these Terms prospectively. Material changes will be communicated when required by law. Changes do not retroactively alter accepted orders or eliminate rights already accrued without lawful agreement.
OKZ Health and Medical Services, LLC (doing business as Dr. Zikky’s Health Solutions) Website: https://drzikky.com Customer support: support@drzikky.com | (214) 810-5644 Mailing address for legal notices: 900 S. Preston Rd, Suite 50 — MB 151, Prosper, TX 75078.
Our Returns & Refunds Policy describes the 30-day request window, unused and unworn condition requirements, authorization process, availability limits and shipping charges. We do not offer an unconditional satisfaction or money-back guarantee. Complimentary return or exchange postage is not promised unless confirmed for your request. Any specific written offer will be honored according to its disclosed terms and applicable law. These terms do not limit remedies required by law or obligations arising from representations already made.
Confirm whether your particular purchase qualifies under applicable rules with your plan administrator or tax adviser before purchase. Product eligibility, required documentation and reimbursement are not guaranteed. Use an accepted payment method displayed at checkout. Contact support@drzikky.com with your order number for itemized-receipt assistance. A receipt alone does not establish eligibility. You are responsible for any reimbursement submission; we do not submit claims or provide tax advice.
Descriptions, product-selection tools, FAQs, condition education, and sizing assistance provide general information only; they do not diagnose, prescribe, guarantee treatment outcomes, or replace a clinician’s advice. Device-specific instructions, indications, contraindications, and warnings supplied with each product control its safe use. Stop use and seek medical advice if symptoms worsen, or if numbness, skin irritation, discoloration, excessive swelling, or circulation problems develop. Seek urgent medical attention for emergency symptoms. Never delay necessary medical care in reliance on a brace or website content. Not every brace is suitable for every condition or person.
General educational information about a condition or a type of brace does not establish the benefits or suitability of a particular product. Physician ownership or involvement does not establish clinical effectiveness or independent endorsement. FDA establishment registration and device listing do not mean FDA approval, clearance or endorsement. Product classification and regulatory requirements must be assessed for the specific device; some devices may be exempt from premarket notification. No approval, clearance, exemption or clinical result should be inferred from a badge, physician credential or educational article. Follow the instructions and warnings supplied with your product.
Reviews and testimonials reflect individual experiences and do not guarantee equivalent results for others. We may display reviews only with appropriate rights and in accordance with applicable advertising and endorsement rules. Material connections between endorsers and the Company will be disclosed when required. Social media content, including videos, comments, and responses, is general education and is not individualized medical advice. Do not post confidential health information in public comments.
Please do not submit medical records, detailed medical histories, government identifiers, or other sensitive information through ordinary contact forms or public comments. Information submitted through our website is processed according to our Privacy Policy and applicable law. We do not promise that ordinary customer-service channels are appropriate for emergencies or secure medical communications. For product safety concerns, contact support promptly and provide the product name, order information, and description of the issue without unnecessarily disclosing sensitive personal details.
Unless separately agreed in writing, these Terms govern ordinary direct-to-consumer website transactions only. Wholesale, resale, distributor, healthcare institution, and bulk commercial orders require separate written terms covering pricing, minimum quantities, taxes, product handling, marketing claims, recalls, indemnification, and applicable resale restrictions. No wholesale partnership arises merely from submitting an inquiry.
If you believe a product caused or contributed to an injury, malfunctioned, or has a safety defect, discontinue use where appropriate and contact us promptly. Preserve the product, packaging, and order information when safe to do so. We may request information to investigate, assist with corrective actions, or meet regulatory obligations. Nothing in these Terms restricts your ability to report a product issue directly to FDA or another regulator or limits rights provided by law.
We aim to make the website reasonably accessible and welcome reports of access barriers through customer support. External links and third-party services may be governed by their own terms and privacy practices. We may correct obvious typographical, inventory, or pricing errors before accepting an order, subject to applicable law, and will provide appropriate notice and refunds when an order cannot be fulfilled. A displayed product price is not a promise to sell at an obvious error price.
Our current posted Shipping Policy, Returns & Refunds Policy, Privacy Policy, and any product-specific written warranty are incorporated by reference to the extent applicable. If there is a conflict, mandatory law controls; otherwise, the more specific applicable product or promotion terms control that subject. Nothing in these Terms waives non-waivable rights, limits legally protected regulatory reporting, or creates a waiver of liability for conduct that cannot lawfully be excluded.
