Last updated: October 17, 2026
We arrange fulfillment and shipping for orders placed on our website. Processing normally takes one to two business days, excluding weekends and federal holidays. Processing estimates are not guarantees.
Shipping methods, prices, and estimated delivery windows are shown at checkout. Any estimate is not a guaranteed delivery date unless expressly stated as guaranteed. Contact us if you have a time-sensitive order.
If we cannot ship within the stated time, we will notify you and offer choices consistent with applicable law, including the opportunity to consent to a delay or cancel for a prompt refund. Delivery estimates may be affected by carriers and weather.
We currently ship to the 50 United States, subject to service availability and checkout restrictions. International orders are not accepted through checkout unless expressly enabled.
Tracking information is sent when available. If tracking indicates delivery but you have not received the package, please check your delivery location and contact us promptly. We will investigate with the carrier and evaluate an appropriate resolution based on the facts and applicable law. A carrier delivery scan alone does not automatically waive any rights you may have.
Review your shipping address before checkout. Contact us immediately if you notice an error. We cannot guarantee address changes after processing or dispatch; any remedy depends on the circumstances and applicable law.
Orders for which you seek HSA/FSA reimbursement follow the same shipping process and estimates as all other orders. Pay normally at checkout; an itemized receipt is emailed after purchase for you to submit to your plan administrator. Eligibility and reimbursement depend on your plan. We do not submit reimbursement claims on your behalf.
OKZ Health and Medical Services, LLC, Dr. Zikky’s Health Solutions; support@drzikky.com; (214) 810-5644; 900 S. Preston Rd, Suite 50 — MB 151, Prosper, TX 75078.
